At Ovation Equestrian Supplies, we are dedicated to ensuring that both you and your equine partner are equipped with the finest gear for optimal performance and safety. Our commitment extends beyond the sale—we strive to make your shopping experience seamless, from delivery to returns. Below, you’ll find detailed information about our shipping and returns processes.

Shipping Information

We ship globally, excluding Asia and a few remote regions. Please allow 1-2 business days for order processing. Once your order is shipped, delivery times are as follows:

  • Standard Shipping: Shipped via DHL or FedEx. Delivery within 10-15 business days after shipment. Shipping fee: $12.95.
  • Free Shipping: Available on orders over $50, shipped via EMS. Delivery within 15-25 business days after shipment.

Note: Delivery times may vary depending on your location and customs processing.

Returns & Exchanges Policy

We want you to be completely satisfied with your purchase. If you’re not happy for any reason, we offer a straightforward returns and exchanges process within 15 days of receiving your order.

Eligibility for Returns or Exchanges

To qualify for a return or exchange:

  • Items must be unused, in their original packaging, and in the same condition as when received.
  • Proof of purchase (order number) is required.

Non-Returnable Items

For hygiene and safety reasons, the following products are final sale and cannot be returned or exchanged:

  • Used or opened Leather & Tack Care products (e.g., conditioners, cleaners).
  • Any personalized or custom-made items (if applicable).

How to Initiate a Return or Exchange

Follow these simple steps:

  1. Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order. Include your order number and reason for return/exchange.
  2. Wait for Approval: We will respond within 2 business days with instructions and a return authorization (RA) number.
  3. Ship the Item: Securely package the item(s) and include the RA number on the package. Ship to:
    Ovation Equestrian Supplies
    Shop 2812 Terra Cotta Street
    Warba, US 55793

Note: Return shipping costs are the customer’s responsibility, unless the return is due to our error (e.g., wrong item shipped).

Refund Process

Once we receive and inspect your returned item:

  • Refunds will be processed within 5-7 business days.
  • Refunds will be issued to the original payment method (Visa, MasterCard, JCB, or PayPal).
  • Shipping fees are non-refundable, except in cases of our error.

Exchange Process

If you request an exchange:

  • We will ship the replacement item once the returned product is received and approved.
  • Standard or free shipping (as per your original order) will apply for the replacement.

Need Help?

Our team of riding enthusiasts is here to assist you! Contact us at [email protected] for any questions regarding shipping, returns, or exchanges.

At Ovation Equestrian Supplies, we stand behind our products—just as we stand by the timeless connection between horse and rider. Thank you for trusting us with your equestrian needs.