At Ovation Equestrian Supplies, we are committed to your complete satisfaction with every purchase. We understand the importance of quality gear—whether it’s bits, bridles, leg protection, or tack care products—in ensuring the safety and performance of both horse and rider. If for any reason you are not entirely satisfied with your order, we offer a straightforward returns and exchanges process.

Return & Exchange Eligibility

To be eligible for a return or exchange:

  • Items must be returned within 15 days of receiving your order.
  • Products must be unused, in their original packaging, and in the same condition as when you received them.
  • Proof of purchase (order number) is required.
Note: Non-Returnable Items

For hygiene and safety reasons, the following products are final sale and cannot be returned or exchanged:

  • Used or opened Leather & Tack Care products (e.g., conditioners, cleaners).
  • Any personalized or custom-made items (if applicable).

How to Initiate a Return or Exchange

Follow these steps to request a return or exchange:

  1. Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order. Include your order number and reason for return/exchange.
  2. Wait for Approval: We will respond within 2 business days with instructions and a return authorization (RA) number.
  3. Ship the Item: Securely package the item(s) and include the RA number on the package. Ship to:

Ovation Equestrian Supplies Shop
2812 Terra Cotta Street
Warba, US 55793

Note: Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part (e.g., wrong item shipped).

Refund Process

Once we receive and inspect your returned item:

  • Refunds will be processed within 5-7 business days.
  • Refunds will be issued to the original payment method (Visa, MasterCard, JCB, or PayPal).
  • Shipping fees are non-refundable, except in cases of our error.

Exchange Process

If you request an exchange:

  • We will ship the replacement item once the returned product is received and approved.
  • Standard or free shipping (as per your original order) will apply for the replacement.

Return & Exchange Request Template

Use the template below to email us at [email protected]:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Ovation Equestrian Team,

I would like to request a [return/exchange] for my order #[Your Order Number], placed on [Order Date].

Product(s): [Product Name(s) and Quantity]

Reason for Return/Exchange: [Please provide details]

I have read and agree to the terms of your Returns & Exchanges policy.

Thank you,
[Your Full Name]
[Your Email Address]

Questions?

We’re here to help! Contact our team of riding enthusiasts at [email protected] for assistance.

At Ovation Equestrian Supplies, we stand behind our products—just as we stand by the timeless connection between horse and rider.