Privacy Policy

At Ovation Equestrian Supplies, we value the trust you place in us when shopping for your equestrian needs, from bits and bridles to leg protection and tack care. Just as we prioritize the quality and performance of our products, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website horselegprotection.com.

1. Information We Collect

We collect information to provide you with a seamless and secure shopping experience, tailored to the global equestrian community we serve. The types of data we collect include:

• Personal Information: When you make a purchase or create an account, we collect details such as your name, email address, shipping address, and payment information (e.g., credit card details processed securely via encrypted gateways).
• Transaction Data: Information related to your orders, including products purchased, payment method (Visa, MasterCard, JCB, or PayPal), and transaction history.
• Technical Data: We automatically collect information through cookies and similar technologies, such as your IP address, browser type, device information, and pages visited on our site, to enhance your browsing experience and improve our services.
• Communication Data: If you contact our customer service team at [email protected], we may retain records of your communications.

2. How We Use Your Information

We use your data solely for purposes that align with our commitment to serving riders worldwide with excellence and reliability:

• To process your orders and deliver products, such as martingales, breastplates, or spurs, to your location (excluding remote areas and certain Asian regions as specified).
• To provide customer support and respond to inquiries, ensuring a smooth experience from selection to checkout.
• To improve our website and product offerings based on user preferences and behavior, much like how we curate our gear for performance.
• To send transactional communications (e.g., order confirmations) and, with your consent, marketing updates about new products or promotions relevant to equestrians.
• To detect and prevent fraud, ensuring the security of your transactions and our payment systems.

3. Data Sharing and Disclosure

We respect your privacy and do not sell your personal information to third parties. However, we may share data with trusted partners under the following circumstances:

• Service Providers: We engage third-party vendors for payment processing (e.g., PayPal, credit card gateways), shipping, and website analytics. These partners are contractually obligated to protect your data and use it only for the services we specify.
• Legal Compliance: We may disclose information if required by law or to protect our rights, safety, or property, such as in response to a court order or legal request.
• Business Transfers: In the event of a merger or acquisition, your data may be transferred to the new entity, subject to the same privacy protections.

We ensure that all data transfers comply with applicable privacy laws, including international standards for our global customer base.

4. Data Storage and Security

Your data is stored securely on servers located in the United States and other regions where our service providers operate. We implement industry-standard measures to protect your information:

• Encryption technologies (e.g., SSL) to safeguard data during transmission, similar to the security we apply to payment processing.
• Access controls and regular security assessments to prevent unauthorized access, alteration, or disclosure of your personal information.
• Retention of data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

While we strive for the highest security, no method of transmission over the internet is 100% secure. We continuously update our practices to maintain the trust of our equestrian community.

5. Your Rights

As a valued customer, you have rights regarding your personal data, including:

• Access and Correction: You can review and update your account information by logging into your profile on our website.
• Data Deletion: You may request deletion of your personal data, subject to legal obligations we must comply with.
• Marketing Preferences: You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us.
• Cookies: You can manage cookie preferences through your browser settings; however, note that disabling cookies may affect your website experience.

To exercise these rights, please contact us at [email protected]. We will respond promptly, in line with applicable privacy regulations such as GDPR for European users or CCPA for California residents.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. These tools help us understand how riders interact with our site, allowing us to improve our offerings of leather care products, leg protection, and more. Types of cookies we use include:

• Essential Cookies: Required for basic functions like processing payments and managing your shopping cart.
• Analytical Cookies: Help us measure website performance and user behavior anonymously.
• Marketing Cookies: Used to deliver relevant ads based on your interests, with your consent.

You can control cookies through your browser settings. For more details, see our Cookie Policy [link to separate Cookie Policy if available].

7. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The revised version will be posted on our website with the updated date. We encourage you to review it occasionally to stay informed.

8. Contact Us