Welcome to the Ovation Equestrian Supplies FAQ page. We’re dedicated to providing equestrian enthusiasts worldwide with premium equipment and exceptional service. Below, you’ll find answers to our most commonly asked questions about our products, shipping, returns, and more.
Products & Quality
Q: What types of products does Ovation Equestrian Supplies specialize in?
A: We specialize in high-quality equestrian equipment designed for both performance and care. Our product range includes Bits, Bridles, Leather & Tack Care products, Leg Protection gear, Martingales & Breastplates, and Spurs. Each product is curated with precision to enhance the connection between horse and rider.
Q: How do you ensure the quality of your leather goods during transit?
A: We understand the importance of maintaining leather integrity. All leather items are specially packaged to prevent damage, drying, or moisture exposure during shipping, ensuring they arrive ready for immediate use.
Q: Are your products suitable for competitive riding?
A: Absolutely. Our products are selected for their excellence and reliability, making them ideal for both competition season and daily training. We stand behind the performance of our gear.
Ordering & Payment
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Q: How do I place an order?
A: Simply browse our website, select your items, and proceed to checkout. You’ll be guided through a secure process to enter your shipping details and payment information.
Q: Can I order from anywhere in the world?
A: We proudly offer global delivery to most countries. However, we are currently unable to ship to a few remote locations in Asia and other regions. If you have questions about delivery to your specific area, please contact us.
Shipping & Delivery
Q: What are your shipping options and costs?
A: We offer two shipping options:
– Standard Shipping ($12.95): Processed within 1-2 business days and delivered via DHL or FedEx within 10-15 days after dispatch. Includes tracking and insurance.
– Free Shipping on Orders Over $50: Processed within 1-2 business days and delivered via EMS within 15-25 days after dispatch. A reliable and economical option.
– Standard Shipping ($12.95): Processed within 1-2 business days and delivered via DHL or FedEx within 10-15 days after dispatch. Includes tracking and insurance.
– Free Shipping on Orders Over $50: Processed within 1-2 business days and delivered via EMS within 15-25 days after dispatch. A reliable and economical option.
Q: How long does order processing take?
A: All orders are carefully processed within 1-2 business days. We pay meticulous attention to packaging to protect your investment.
Q: Will I receive tracking information for my order?
A: Yes. Once your order ships, you will receive tracking information via email, allowing you to follow your equipment’s journey to your stable.
Returns & Refunds
Q: What is your return policy?
A: We offer a 15-day return policy from the date you receive your item. If any product does not meet your expectations, please contact us to initiate a return. We believe in the quality of our products and want you to be completely satisfied.
Q: How do I initiate a return?
A: Please contact our customer service team at [email protected] within 15 days of receiving your order. We will guide you through the process and provide instructions for returning the item.
Q: What if my item arrives damaged?
A: We take great care in packaging, but if your item arrives damaged, please contact us immediately at [email protected]. We will work swiftly to resolve the issue, which may include a replacement or refund.
Contact & Support
Q: How can I contact customer service?
A: Our team of riding enthusiasts is here to help! You can reach us via email at [email protected]. We’re happy to assist with any questions about shipping, products, or your order.
Q: Where is Ovation Equestrian Supplies located?
A: We are based in the heart of Minnesota’s equestrian community at 2812 Terra Cotta Street, Warba, US 55793. However, we serve riders across the globe with care and precision.
Need Further Assistance?
We understand that timely delivery and perfect equipment are crucial to your training and competition schedule. Don’t hesitate to email us at [email protected] for personalized assistance. We’re here to ensure your equestrian experience is nothing short of excellent.
We understand that timely delivery and perfect equipment are crucial to your training and competition schedule. Don’t hesitate to email us at [email protected] for personalized assistance. We’re here to ensure your equestrian experience is nothing short of excellent.